Renew Plus Hair & Skin Care  |  Website privacy notice

At Renew Plus Hair & Skin Care (“Renew Plus”, “we”, “us” or “our”), we respect your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request an appointment, contact us, or communicate with our team through related online channels.

1. Who this Policy applies to

This Policy applies to visitors of renewhairandskincare.com and people who contact Renew Plus through website forms, email, telephone, WhatsApp or other digital channels managed by us. It also explains, at a general level, how information may be handled when an online enquiry is passed to the relevant Renew Plus clinic team.

The website describes hair restoration and skin care services, including hair transplant, PRP, GFC, mesotherapy, hair-loss care, acne and scar care, pigmentation care, laser treatments and skin rejuvenation. It also provides consultation and franchise enquiry options. The information processed will depend on the service or enquiry you choose.

Where a clinic is operated by a separate franchisee, affiliate or other clinic entity, that entity may have its own responsibilities and privacy notice for information it collects directly. We will identify the relevant clinic or entity when that is applicable to your enquiry or treatment.

2. Personal information we may collect

We collect only information that is reasonably relevant to responding to your enquiry, arranging a consultation, providing services, operating the website or meeting legal obligations. Depending on how you interact with us, this may include:

Information category	Examples
Identity and contact details	Name, mobile number, email address and preferred way for us to contact you.
Appointment and enquiry details	Enquiry type, preferred clinic, treatment of interest, preferred appointment date, message or other details you choose to provide.
Health and treatment information	Information you voluntarily share about hair loss, scalp or skin concerns, symptoms, medical history, allergies, medication, previous procedures, treatment preferences, photographs, reports or other material relevant to an assessment.
Franchise enquiry information	Proposed city or location, professional or business background, investment capacity, experience and other information you submit for a franchise discussion.
Communications	Emails, WhatsApp messages, call notes, feedback, complaints and records of our interactions with you. Call recordings are collected only where a recording system is used and the required notice or consent is provided.
Technical and usage information	IP address, browser and device details, approximate location derived from technical data, pages viewed, referring page, timestamps, cookie identifiers and similar usage data, where these are collected by the website or its tools.

You can choose what information to include in a message. Please do not send identity documents, detailed medical records, intimate photographs, payment card details or other highly sensitive information through an ordinary website form or email unless our team has specifically explained a secure way to provide it.

3. How we collect information

• Directly from you when you complete a consultation or franchise enquiry form, request an appointment, send an email, call or message us on WhatsApp, or otherwise contact our team.
• During clinic interactions when you register, consult a healthcare professional, receive treatment, attend follow-up appointments or provide relevant medical information. Such clinical information may be maintained in clinic records under separate procedures.
• Automatically through the website, where enabled, using server logs, cookies, pixels, tags or similar technologies that help the website function, maintain security, remember preferences or understand website usage.
• From service providers or other sources where permitted by law and relevant to your enquiry, such as a booking or communication platform you choose to use, or a clinic team to which you ask us to forward your enquiry.

4. Why we use your information

We may use personal information for the following purposes:

• To respond to your questions, understand the nature of your enquiry and provide information about relevant hair or skin care services.
• To arrange, confirm, reschedule or follow up on consultations and appointments, including directing your request to the clinic you select.
• To support an initial assessment or treatment discussion when you voluntarily provide relevant health or treatment information. Clinical decisions are made by the appropriate healthcare professional, not by the website itself.
• To respond to franchise enquiries, assess the information you submit and contact you about a potential business opportunity.
• To operate, maintain, troubleshoot and secure the website; prevent spam, fraud or misuse; and improve website content, accessibility and performance.
• To manage feedback, complaints, disputes, legal claims, regulatory requests, audits and record-keeping obligations.
• To send service-related updates or other communications connected with your request. We will use your information for promotional communications only where we have an appropriate basis or permission under applicable law, and you can ask us to stop.

5. Health information and patient confidentiality

Information about your health, medical history, treatment, photographs or reports can be particularly private. Please share such information only when it is relevant to your enquiry or care and only through a channel that our team has asked you to use.

Where health information is collected for a consultation or treatment, it may be accessed by the relevant healthcare professionals, authorised clinic personnel and service providers who need it to support your care, administration, safety, billing or record keeping. We expect people who handle this information on our behalf to follow appropriate confidentiality and security requirements.

A website enquiry is not a substitute for a medical consultation and does not create an emergency-care channel. Do not rely on a website form, email or WhatsApp message for urgent medical assistance. For treatment, the clinic may provide separate information and consent documents explaining the proposed procedure, risks, alternatives, aftercare and clinical record practices.

6. Consent and your choices

When you submit a form or contact us, you should provide information that is accurate and that you are authorised to share. Our forms may ask you to confirm that you agree to be contacted about the enquiry. We use the details you submit to respond to that request and to take the steps you ask us to take.

Where consent is required, we will ask for it in the relevant channel and explain the purpose for which the information is requested. You may withdraw a consent or change your communication preferences by contacting us. Withdrawal does not affect processing already carried out before the withdrawal, and it may not prevent us from retaining or using information where another lawful basis or a legal, clinical, safety or record-keeping obligation applies.

You may decline to provide optional information. However, if you do not provide details needed to respond to an enquiry or arrange a requested service, we may be unable to complete that request.

7. When we may share information

We do not sell your personal information. We may share information only as reasonably necessary for the purposes described in this Policy, including with:

• The relevant Renew Plus clinic, healthcare professional or authorised team member so they can respond to your enquiry or provide requested care.
• Website hosting, IT support, form management, CRM, email, messaging, appointment, cloud storage, security, analytics or other vendors that help us operate our website and services. These providers should process information only for authorised purposes and under appropriate confidentiality and security obligations.
• A franchisee, affiliate or clinic operator where your request relates to that location or where it is necessary to coordinate the service you have requested. Where that entity acts independently, its own privacy practices may also apply.
• Professional advisers, auditors, insurers or payment service providers where relevant to a legitimate business, professional or legal requirement. Payment details should be provided only through an approved payment channel, if one is offered.
• Government authorities, regulators, courts, law enforcement agencies or other parties where disclosure is required by law, legal process or a valid request, or is reasonably necessary to protect people, rights, property or the security of our services.
• A successor or acquiring entity in connection with a restructuring, merger, financing, sale or transfer of all or part of the business, subject to appropriate safeguards and applicable law.

We do not disclose medical information to third parties for their own independent marketing. If a particular service requires a different form of sharing, we will explain that separately where required.

8. WhatsApp, maps and other third-party services

The website may link to or use third-party services such as WhatsApp, Google Maps, Google reviews, video hosting, social media platforms or external websites. When you follow an external link, open a map, view an embedded item or message us through a third-party platform, that provider may collect information under its own privacy policy and terms.

We do not control the privacy, security, availability or data retention practices of third-party services. Review the relevant provider’s privacy information before sharing personal or health information through that service. The provider may process information on servers located outside your state or country, subject to its own arrangements and applicable law.

9. Cookies and similar technologies

Our website may use cookies and similar technologies. Some may be necessary for core website functions, security or remembering your preferences. Where analytics, advertising or other optional technologies are used, they may help us understand how visitors use the website, measure campaign performance or improve our communications.

You can usually manage cookies through your browser settings, including deleting existing cookies or blocking future cookies. Blocking some cookies may affect the way parts of the website work. Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate choice mechanism. The specific cookies and tools in use may change as the website is updated.

10. Data security

We take reasonable technical, organisational and administrative steps designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These steps may include access restrictions, staff confidentiality obligations, secure systems, vendor controls and measures appropriate to the type of information being handled.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Please use care when sending information online and contact us promptly if you believe that information you provided to us has been misused or disclosed without permission.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, arranging or providing services, maintaining appropriate business and clinical records, resolving disputes, enforcing agreements and meeting legal or regulatory requirements.

The retention period may differ by information type. For example, an unconverted website enquiry may be kept for a different period from a patient’s clinical record or a franchise application. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable law and legitimate record-retention needs.

12. Processing or storage outside India

Some of our technology or communication providers may store or process information outside India. Where personal information is transferred or made accessible across borders, we will do so only as permitted by applicable law and subject to any restrictions or safeguards that apply. You may contact us for further information about the relevant arrangements for a particular service.

13. Your privacy requests and rights

You may contact us to ask about the personal information associated with your enquiry or to request an update, correction, deletion or restriction where available under applicable law. You may also ask us to stop sending promotional messages or withdraw a consent that you previously gave.

To help us handle a request, please write to the contact address in section 17 and include your name, the mobile number or email address you used, the clinic or enquiry concerned, and a clear description of what you would like us to do. We may ask for reasonable information to verify your identity or authority before acting on a request.

Some information may need to be retained or may not be capable of being deleted immediately, for example where it forms part of a clinical record, is required by law, is necessary to establish or defend a legal claim, or is needed to protect patient safety. We will explain the reason if we cannot fully comply with a request.

14. Children and information provided on behalf of another person

Our website enquiry forms are intended to be completed by adults. A parent or legal guardian who contacts us on behalf of a person under 18 should make that relationship clear and should provide only information they are authorised to share. We will handle information about a child in accordance with applicable law and any additional consent or verification requirements that apply to the relevant service.

Do not submit another person’s personal or health information unless you have the authority to do so. If you believe that a child or another person has provided information to us inappropriately, please contact us so that we can review the matter.

15. Links to other websites

Our website may contain links to websites or services that we do not operate. This Policy does not apply to those third-party websites. Their operators are responsible for explaining their own collection and use of personal information. We encourage you to read their privacy notices before submitting information.

16. Changes to this Policy

We may update this Policy when our services, website features, technology providers or legal obligations change. The revised version will be posted on this page with an updated “Last updated” or effective date. The updated Policy will apply from the date stated in the revised version, subject to applicable law.

17. Contact us about privacy

For questions, privacy requests or complaints about how your information is handled, contact:

Organisation	Renew Plus Hair & Skin Care
Email	support@renewhairandskincare.com
Phone / WhatsApp	+91 90800 86365

Please mark your email “Privacy Request” or “Privacy Complaint” so that it can be directed to the appropriate team. Renew Plus will review and respond to requests or complaints in accordance with applicable law and its internal process.